What's the Secret?: to Providing a World-class Customer Experience

DiJulius, John R.

Ouvrage indisponible

Éditeur
John Wiley & Sons Ltd
Pages
336
Parution
mai 2008
Format
Cartonné
Langue
Anglais
Dimensions
231 × 161 × 35 cm
EAN
9780470196120
  • Résumé

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
Bio de l'auteur
Sommaire / contenu
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