Southwest Airlines Way, The: Using the Power of Relationships to Achieve High Performance

Gittell, Jody Hoffer

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
320
Parution
avril 2005
Format
Livre broché
Langue
Anglais
Dimensions
233 × 144 × 22 cm
EAN
9780071458276
  • Résumé

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
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