Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

Beemer, C.Britt Shook, Robert L.

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
352
Parution
octobre 2008
Format
Cartonné
Langue
Anglais
Dimensions
236 × 162 × 29 cm
EAN
9780071603652
  • Résumé

Techniques that keep customers coming back-from 14 of today's top companies
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