Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!,: Completely Revised and Expanded

Gee, Jeff Gee, Val

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
240
Parution
juin 2009
Format
Livre broché
Langue
Anglais
Dimensions
235 × 185 × 13 cm
EAN
9780071625791
  • Résumé

The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like!
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