Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

Chang, Ching M.

Ouvrage indisponible

Éditeur
John Wiley & Sons Ltd
Pages
720
Parution
mai 2010
Format
Cartonné
Langue
Anglais
Dimensions
241 × 196 × 43 cm
EAN
9780470423325
  • Résumé

Recognizing a growing need for service engineering to be taught at the college level, this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.
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