Quality Management: Creating and Sustaining Organizational Effectiveness

Summers, Donna C.

Ouvrage indisponible

Éditeur
Prentice Hall
Pages
432
Parution
avril 2004
Format
Cartonné
Langue
Anglais
Dimensions
235 × 191 × 25 cm
EAN
9780132626439
  • Résumé

Intended for courses in Quality Management, Management of Organizations, Quality Improvement and Assurance, this text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery and other areas.
Bio de l'auteur
Sommaire / contenu
Nous vous suggérons aussi
Think and Grow Rich Hill, Napoleon CHF 11.00
Value Proposition Design: How to Create Products and Services Customers Want Osterwalder, Alexander Pigneur, Yves Papadakos, Patricia Bernarda, Gregory Papadakos, Trish CHF 48.50
Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days Knapp, John Knapp, Jake Zeratsky, John Kowitz, Braden CHF 25.90
Retour en haut de page