Introduction to Help Desk Concepts and Skills

Sanderson, Susan M.

Ouvrage indisponible

Éditeur
Osborne/McGraw-Hill
Pages
464
Parution
octobre 2003
Format
Media mélangé
Langue
Anglais
Dimensions
271 × 210 × 17 cm
EAN
9780078216770
  • Résumé

Designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; and more.
Bio de l'auteur
Sommaire / contenu
Nous vous suggérons aussi
Value Proposition Design: How to Create Products and Services Customers Want Osterwalder, Alexander Pigneur, Yves Papadakos, Patricia Bernarda, Gregory Papadakos, Trish CHF 48.50
Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days Knapp, John Knapp, Jake Zeratsky, John Kowitz, Braden CHF 25.90
Introduction to Econometrics, Update Stock, James H. Watson, Mark W.
Think and Grow Rich Hill, Napoleon CHF 11.00
Retour en haut de page