Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Patterson, Kerry Grenny, Joseph McMillan, Ron Switzler, Al

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Éditeur
McGraw-Hill Professional
Pages
284
Parution
septembre 2004
Format
Livre broché
Langue
Anglais
Dimensions
226 × 152 × 17 cm
EAN
9780071446525
  • Résumé

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.
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