Contact: Customer Service in the Hospitality and Tourism Industry

Davidoff, Donald M.

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Éditeur
Prentice Hall
Pages
272
Parution
novembre 1993
Format
Livre broché
Langue
Anglais
Dimensions
234 × 175 × 15 cm
EAN
9780138089160
  • Résumé

Useful for courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses what employees in service business should and should not do when interacting with customers. It considers service from the perspective of those who deliver service and provides examples from the hospitality and tourism industries.
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