Care Packages for Your Customers: An Idea a Week to Enhance Customer Service

Glanz, Barbara A.

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
198
Parution
juin 2007
Format
Livre broché
Langue
Anglais
Dimensions
205 × 153 × 16 cm
EAN
9780071484213
  • Résumé

Presents a customer-service kit for businesses. This book includes work sheets, checklists, self-assessments, brainstorming exercises, and 52 specific, customer-focused ideas that helps improve service and increase sales.
Bio de l'auteur
Sommaire / contenu
Nous vous suggérons aussi
Value Proposition Design: How to Create Products and Services Customers Want Osterwalder, Alexander Pigneur, Yves Papadakos, Patricia Bernarda, Gregory Papadakos, Trish CHF 36.80
Business Model You: A One-Page Method For Reinventing Your Career Clark, Prof. Timothy Osterwalder, Alexander Pigneur, Yves
Doing Work-Based Research: Approaches to Enquiry for Insider-Researchers Costley, Carol Elliott, Geoffrey C. Gibbs, Paul
Retour en haut de page