Business Process Mapping Workbook: Improving Customer Satisfaction

Jacka, J. Mike Keller, Paulette J.

Ouvrage indisponible

Éditeur
John Wiley & Sons Ltd
Pages
264
Parution
juillet 2009
Format
Livre broché
Langue
Anglais
Dimensions
253 × 180 × 19 cm
EAN
9780470446287
  • Résumé

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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