Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Smith, Ralph F.

Ouvrage indisponible

Éditeur
John Wiley & Sons Ltd
Pages
240
Parution
janvier 2007
Format
Cartonné
Langue
Anglais
Dimensions
231 × 163 × 22 cm
EAN
9780470047460
  • Résumé

Balanced Scorecard and Business Process Management provides a "how to" approach with multiple real-world examples on how to select the proper processes and measures for a strategy map and Balanced Scorecard.
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