Big Book of Customer Service Training Games, The: Quick,Fun Activities for All Customer Facing Employees

Carlaw, Peggy Deming, Vasudha Kathleen

Ouvrage indisponible

Éditeur
McGraw-Hill Publishing Co.
Pages
209
Parution
octobre 2006
Format
Livre broché
Langue
Anglais
Dimensions
233 × 182 × 13 cm
EAN
9780077114763
  • Résumé

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
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