Understanding Reference Transactions: Transforming an Art into a Science

Saxton, Matthew L. Richardson, John V., Jr.

Ouvrage indisponible

Éditeur
Academic Press Inc
Pages
232
Parution
mai 2002
Format
Cartonné
Langue
Anglais
Dimensions
229 × 152 × 17 cm
EAN
9780125877800
  • Résumé

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
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