Service Management For Dummies

Hurwitz, Judith Bloor, Robin Kaufman, Marcia Halper, Fern

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Éditeur
John Wiley & Sons Ltd
Pages
336
Parution
mai 2009
Format
Livre broché
Langue
Anglais
Dimensions
235 × 188 × 19 cm
EAN
9780470440582
  • Résumé

Takes a common-sense approach that explains what IT services are and how to fit them into a business. This title contains topics that include setting a framework, keeping costs down, improving efficiency, and maintaining standards and practices.
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