Providing Quality Service: What Every Hospitality Service Provider Needs to Know

Martin, William B.

Ouvrage indisponible

Éditeur
Prentice Hall
Pages
167
Parution
juin 2002
Format
Livre broché
Langue
Anglais
Dimensions
254 × 203 × 13 cm
EAN
9780130967459
  • Résumé

Confronting the challenge of delivering quality service, this guide outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. Useful for courses in hospitality service, it provides principles, methods, and skills to help hospitality operations providers achieve their quality service goals.
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