Perfect Phrases for Customer Service

Bacal, Robert

CHF 13.90
Alerter avant parution Précommander Ajouter au panier Ajouter e-book

Livrable entre 2 et 6 semaines environ

Éditeur
McGraw-Hill Professional
Pages
256
Parution
décembre 2010
Format
Livre broché
Langue
Anglais
Dimensions
203 × 129 × 15 cm
EAN
9780071745062
Autres formats
  • Résumé

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
Bio de l'auteur
Sommaire / contenu
Nous vous suggérons aussi
Business Model You: A One-Page Method For Reinventing Your Career Clark, Prof. Timothy Osterwalder, Alexander Pigneur, Yves
Team of Teams: New Rules of Engagement for a Complex World McChrystal, Stanley A. Silverman, David Collins, Tantum Fussell, Chris
Value Proposition Design: How to Create Products and Services Customers Want Osterwalder, Alexander Pigneur, Yves Papadakos, Patricia Bernarda, Gregory Papadakos, Trish CHF 49.90
Team of Teams: New Rules of Engagement for a Complex World McChrystal, Stanley A. Silverman, David Collins, Tantum Fussell, Chris
Starting a Business All-in-One For Dummies Consumer Dummies CHF 36.20
Retour en haut de page