New Gold Standard, The: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Michelli, Joseph

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Éditeur
McGraw-Hill Professional
Pages
304
Parution
juillet 2008
Format
Cartonné
Langue
Anglais
Dimensions
218 × 160 × 27 cm
EAN
9780071548335
  • Résumé

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.
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