Managing Customer Service

Institute of Leadership & Management

Ouvrage indisponible

Éditeur
Pergamon Flexible Learning
Pages
120
Parution
avril 2007
Format
Livre broché
Langue
Anglais
Dimensions
297 × 210 × 8 cm
EAN
9780080464190
  • Résumé

Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.
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