Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Berry, Leonard L. Seltman, Kent D.

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
312
Parution
juin 2008
Format
Cartonné
Langue
Anglais
Dimensions
233 × 157 × 27 cm
EAN
9780071590730
  • Résumé

Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.
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