Making Hostile Words Harmless: A Guide to the Power of Positive Speaking for Helping Professionals and Their Clients

Cohen-Posey, Kate

CHF 36.70
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Éditeur
John Wiley & Sons Ltd
Pages
186
Parution
mai 2008
Format
Livre broché
Langue
Anglais
Dimensions
235 × 158 × 13 cm
EAN
9780470281949
Autres formats
  • Résumé

A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges.
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