Introduction to Help Desk Concepts and Skills

Sanderson, Susan M.

Ouvrage indisponible

Éditeur
Osborne/McGraw-Hill
Pages
464
Parution
octobre 2003
Format
Media mélangé
Langue
Anglais
Dimensions
271 × 210 × 17 cm
EAN
9780078216770
  • Résumé

Designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; and more.
Bio de l'auteur
Sommaire / contenu
Nous vous suggérons aussi
Value Proposition Design: How to Create Products and Services Customers Want Osterwalder, Alexander Pigneur, Yves Papadakos, Patricia Bernarda, Gregory Papadakos, Trish CHF 49.90
Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days Knapp, John Knapp, Jake Zeratsky, John Kowitz, Braden
Introduction to Econometrics, Update Stock, James H. Watson, Mark W.
Retour en haut de page