Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone

Brinkman, Dr. Rick

Ouvrage indisponible

Éditeur
McGraw-Hill Contemporary
Pages
64
Parution
février 2003
Format
Livre broché
Langue
Anglais
Dimensions
221 × 147 × 8 cm
EAN
9780071416412
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  • Résumé

Provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.
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