Customer Service Skills for Success

Lucas, Robert W.

Ouvrage indisponible

Éditeur
McGraw Hill Higher Education
Pages
320
Parution
février 2011
Format
Livre broché
Langue
Anglais
Dimensions
254 × 203 × 15 cm
EAN
9780071315920
  • Résumé

Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
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