Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Benjamin, Ben Yeager, Amy Simon, Anita

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
256
Parution
mars 2012
Format
Livre broché
Langue
Anglais
Dimensions
228 × 152 × 15 cm
EAN
9780071769969
  • Résumé

Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.
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