Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

Tisch, Jonathan M. Weber, Karl

Ouvrage indisponible

Éditeur
John Wiley & Sons Ltd
Pages
272
Parution
mars 2007
Format
Cartonné
Langue
Anglais
Dimensions
236 × 165 × 25 cm
EAN
9780470043554
  • Résumé

Today, leaders of all stripes----whether theya re in business, government, or non--profit----must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customera s experience can, and often does, influence their decision.
Bio de l'auteur
Sommaire / contenu
Nous vous suggérons aussi
New One Minute Manager, The Blanchard, Kenneth H. Johnson, Spencer CHF 12.00
Zero to One: Notes on Start Ups, or How to Build the Future Thiel, Peter Masters, Blake CHF 14.30
Why Save the Bankers?: And Other Essays on Our Economic and Political Crisis Piketty, Professor Thomas (Professor of Economics Paris School of Economics Paris School of Economics Paris School of Ec CHF 30.40
Leading from the Emerging Future Scharmer, C. Otto Kaufer, Katrin CHF 26.90
Intelligent Investor, The Graham, Benjamin CHF 25.90
Retour en haut de page