Profiting from Teleservices: An Operational Guide to Call Center Technologies

Day, Charles E.

Ouvrage indisponible

Éditeur
McGraw-Hill Inc.,US
Pages
450
Parution
mai 2000
Format
Cartonné
Langue
Anglais
Dimensions
183 × 183 × 26 cm
EAN
9780070164307
  • Résumé

The management of telecommunications and computer technologies presents businesses with opportunities to make their operations more efficient; and there are numerous examples of the functions being transformed by telecommunications technologies. This book teaches how to profit from them.
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