Big Book of Customer Service Training Games, The: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

Carlaw, Peggy Deming, Vasudha Kathleen

Ouvrage indisponible

Éditeur
McGraw-Hill Professional
Pages
209
Parution
octobre 1998
Format
Livre broché
Langue
Anglais
Dimensions
231 × 185 × 12 cm
EAN
9780070779747
  • Résumé

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.
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